Your customers' needs are your top priority. With Message1, you can create efficient customer management, whether you offer virtual assistance or virtual receptionist services. All without the usual offline desktop applications and without media breaks.
Message1 is a cloud application for phone service companies and virtual receptionist services, developed in close collaboration with customers. This ensures it contains processes specifically tailored to these services.
Manage your customers centrally and store all important current and static information in Message1. For non-personalized calls, a company user is automatically created. Individual information is possible for each employee of your clients. Former employees are also displayed on the interface, including their employment period. Pause active clients, especially customers who only need your services during vacation periods.
Send messages directly from the application via SMS, email or Threema. Configure each employee of a client so that the desired message type is automatically selected based on call priority. You also have the option to set predefined reminders that appear before sending, as well as copy past calls into the current message.
If your virtual receptionist service bills all calls on a time basis, this is easily possible with Message1. Activate this function centrally, and every call will be timed, even if you handle multiple calls simultaneously. Only the active browser tab is timed. Download a detailed report as a PDF for yourself or your customer at any time.
Has it ever happened to you that a customer reported that your message didn't arrive? With Message1, the delivery of every message is verified upon receipt and delivery is checked regularly every few minutes. You can see at any time whether messages have arrived or been marked as spam.