Seamless Integration of Telephony and Customer Information

Message1 integrates the browser-based cloud communication solution Wildix. The new interface enables seamless integration of telephony and customer information, significantly improving the efficiency of customer service workflows.

Automatic Checking of Incoming Calls

Incoming calls are automatically checked by Message1. If the caller is already stored as a customer in the Message1 database, a new browser tab automatically opens with the relevant customer details. This gives customer service employees immediate access to all important information and enables them to provide optimal customer support.

Flexible Configuration for Individual Needs

Wildix offers the ability to individually customize the configuration of browser tab opening. Depending on requirements, the tab can be opened either when receiving the call or already when the phone rings.

Questions or Interest in a Complete Solution?

We would be happy to provide comprehensive advice on the possibilities of Message1 Wildix integration or your existing phone system and create an individual offer for you.

About Wildix

Wildix is a cloud-based unified communications solution that helps companies of all sizes optimize their communication processes. With Wildix, companies can unify telephony, video conferencing, chat and collaboration on a single platform, significantly increasing their efficiency and productivity. More information about Wildix can be found here: